FAQ
Support, shipping, and rituals
Questions, answered with calm clarity.
Find practical answers about AEVORA beauty-wellness products, daily rituals, orders, subscriptions, shipping, returns, and customer care.
What is AEVORA?
AEVORA is a premium beauty and wellness brand focused on elevated daily rituals for beauty from within, evening wellness consistency, Beauty Renewal, and everyday self-care.
How should I choose an AEVORA product?
Start with the ritual you want to make more consistent: morning beauty-from-within, evening wellness, or elevated daily beauty care. Each product page includes product details to help you choose with confidence.
When should I use AEVORA products?
Follow the directions on the individual product label and choose a time you can repeat consistently. AEVORA is designed around steady daily rituals rather than rushed or complicated routines.
Are AEVORA products intended to treat medical conditions?
No. AEVORA products are wellness products and are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking medication, or managing a health condition, speak with a qualified healthcare professional before use.
Do you offer subscriptions?
Where available, subscriptions are designed to make replenishment simple and consistent. Subscription details, cadence, and product availability are shown at checkout before you confirm your order.
How is shipping calculated?
Shipping options, delivery estimates, and any applicable costs are shown at checkout based on your address and order details.
What is your return policy?
Return eligibility can vary by product and order status. Review the return policy linked in the footer or contact customer care before sending anything back so the team can guide you through the correct next step.
How can I contact customer care?
You can contact AEVORA customer care through the contact page or by emailing care@getaevora.com. Include your order number if your question is about an existing purchase.
What is in AEVORA Daily Renewal?
AEVORA Daily Renewal is a grass-fed collagen peptide ritual designed for daily beauty-from-within routines. Review the full product details on the Daily Renewal product page.
What is in AEVORA Evening Recovery?
AEVORA Evening Recovery is a magnesium glycinate capsule for a simple evening mineral routine and daily wellness consistency. Review the full product details on the Evening Recovery product page.
What is AEVORA Beauty Renewal?
AEVORA Beauty Renewal is an elevated daily beauty-care ritual designed to complement polished self-care and a more complete routine.
How does AEVORA review product quality information?
AEVORA reviews supplier catalog documentation, product labels, ingredients, directions, warnings, and product-specific quality information before publishing public product proof.
Do you publish testing or certification claims?
Testing, certification, allergen, country-of-origin, and formulation claims are only published when product-specific source documentation supports them.
Where are AEVORA products made?
Supplier catalog documentation currently lists USA manufacturer country for Daily Renewal and Evening Recovery. Beauty Renewal source details should be reviewed separately before publishing a country-of-origin claim.
Can I take more than one AEVORA product?
Many customers build routines around more than one daily ritual. Follow each product label and speak with a qualified healthcare professional if you are pregnant, nursing, taking medication, or managing a health condition.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Available shipping options and estimates are shown at checkout.
Do you ship internationally?
AEVORA currently focuses on United States shipping. Follow @GetAevora for updates as future shipping options become available.
How can I track my order?
You will receive a tracking confirmation email once your order ships. You can also use your AEVORA account for available order details.
What if I receive a damaged or incorrect product?
Contact care@getaevora.com within 7 days of receiving your order and include photos of the issue so the customer care team can review the next step.
How do I manage a subscription?
Log into your AEVORA account and review subscription options where available. Visit the Subscription page for more information about steady replenishment.
What discount do subscribers receive?
Subscription pricing may vary by product and active offer. Any subscriber savings are shown clearly before checkout confirmation.
How often will I be charged for a subscription?
Your first charge occurs at checkout. Future charges follow the cadence you select, with details shown before you confirm your subscription.
Can I subscribe to AEVORA products?
Subscription options are available where supported on product pages, helping you keep a consistent ritual without needing to reorder manually.