Refund policy

We offer a 30-day return policy: you have 30 days from the date your order is delivered to request a return.

To be eligible, an item must be unopened, unused, and in its original sealed packaging, with proof of purchase.

How to start a return
Returns are arranged individually. Email care@getaevora.com within 30 days of delivery with your order number. Our team will confirm whether your item is eligible and send return instructions and a prepaid return label before you ship anything back. Items sent back without a confirmed return request cannot be accepted.

Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us right away at care@getaevora.com, with photos if you can, so we can make it right.

Exceptions / non-returnable items
For health and safety reasons, we cannot accept returns of opened or used supplements or topical products, unless the item arrived damaged, defective, or incorrect. We cannot accept returns on gift cards. If you have a question about a specific item, email care@getaevora.com.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery for any reason and without justification. Items must be unopened, unused, and in their original sealed packaging, with proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. Approved refunds are issued automatically to your original payment method within 10 business days. Your bank or card issuer may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at care@getaevora.com.